Service Enterprise

SAY San Diego is a Service Enterprise, a National Leader in Volunteer Management


SAY San Diego is pleased to announce that we have been certified as a “Service Enterprise” by Points of Light, the world’s largest organization dedicated to volunteer service. With this certification, SAY joins a prestigious group of nonprofits committed to effectively delivering on their missions by strategically engaging volunteer time and talent. SAY is one of 300 service enterprises nationwide that fundamentally leverage volunteers and their skills throughout their organizations.

SAY San Diego’s President and CEO, Nancy Gannon Hornberger remarked, “SAY San Diego is thrilled to be among leading nonprofits, nationwide, that have embraced the Points of Light Service Enterprise Initiative. Our community and clients truly benefit, as we are building even more momentum and helpful resources for our volunteer program, thereby increasing the range and impact of our services beyond our core funding and staffing!”

Through the Service Enterprise Initiative, SAY San Diego participated in a comprehensive research-based assessment, training, consulting and certification program. SAY completed the wide-ranging assessment, over 20 hours of training and consulting, and extensive internal planning to better integrate volunteers in our day-to-day operations. By achieving this level of excellence and certification, SAY San Diego is now better equipped to leverage the skills of volunteers. Now SAY is in the top 11 percent of organizations in the country in the area of volunteer management and organizational performance.

Research conducted by the TCC Group, a national program and evaluation firm, found that organizations operating as Service Enterprises outperform peer organizations on all aspects of organizational effectiveness and are more adaptable, sustainable, and capable of scaling their work.

SAY San Diego is proud to be a Service Enterprise. We are committed to deeply integrating volunteers into our work. As a certified Service Enterprise we are well positioned and equipped to engage volunteers and their skills to more effectively and efficiently to deliver on our mission: “to partner with youth, adults, families, and communities to reach their full potential.”

To learn more about the Service Enterprise Initiative visit